leve

Last updated November 7, 2026

Refund policy

No surprises: you see the price before you pay, there's no free trial to forget about, and you have 7 days after your first website charge to ask for your money back.

Leve doesn't replace your doctor's advice. Leve is a tracking diary. It doesn't sell, recommend or adjust medication or hormones.

Bought on the website? Ask for a refund

The button opens an e-mail with what we need already filled in: the e-mail you used at checkout and the purchase date. No health data goes with it.

Request a refund

Bought in the iPhone app? Apple handles it

  • Purchases made in the iPhone app go through the App Store, so billing, cancellation and refunds are handled by Apple. We can't refund an App Store purchase ourselves.
  • To ask for a refund, go to reportaproblem.apple.com, sign in with your Apple ID, choose “Request a refund” and pick Leve.
  • To cancel, open iPhone Settings › your name › Subscriptions, go to apps.apple.com/account/subscriptions, or use Account › Cancel subscription in the app.

Website purchases: full refund within 7 days

  • Plans on the website: annual at $69.99 a year and monthly at $19.99 a month, both charged when you subscribe. There's no free trial.
  • Ask within 7 days of the first charge on any plan (monthly, annual or the annual offer) and we refund 100%, to the same payment method.
  • No form, and no reason needed. Just ask.
  • When we refund, we also cancel the subscription so you're not charged again.

After those 7 days

  • You can cancel any time to stop future renewals. You keep access until the end of the period you've already paid for.
  • Renewals aren't refunded automatically. If a renewal caught you by surprise, write to ola@lampadaapp.com within 7 days of it and we'll work it out with you.

How to cancel a website subscription

  • Use the “Manage subscription” link in your purchase confirmation e-mail.
  • Or go to Account in the app: “Cancel subscription” walks you through it.
  • Or write to ola@lampadaapp.com from the e-mail you used to subscribe, and we'll cancel it for you.
  • A refund usually shows up within 10 business days, depending on your bank or card.

Leve is offered by RK Strategy & Management (Rodrigo Krueger Maia do Amaral), a company registered in Brazil (CNPJ 49.055.084/0001-50), São José dos Pinhais, PR, Brazil. Support: ola@lampadaapp.com. We reply within 2 business days.