Help and contact

Contact us

Write to ola@lampadaapp.com. We reply within 2 business days. Please don't send health details by e-mail: to help, we just need to know what happened and on which screen.

If you have a severe symptom or an emergency, don't wait for us: call 911 or go to the nearest emergency room. Leve is a diary and doesn't replace medical advice.

Logging a shot

• On Today or on the Doses tab, tap Log a shot. Your medication and dose are filled in from your plan (or your last shot), with the current date and time; change anything that's different. Leve logs what you took and never suggests a dose.
• Pick the injection site. Leve remembers your last sites and suggests the next one, so rotating is easy.
• Took a shot and forgot to log it? Log it later and set the real date and time. Tap any shot in your history to edit it.

Reminders

• On iPhone: go to Account › Reminders › Turn on reminders. If you said no before, turn them on in iPhone Settings › Leve › Notifications. They arrive even with the app closed.
• On the web: reminders show only while Leve is open in your browser. For reminders that arrive with the app closed, use the iPhone app.
• Your shot reminder follows the day and time you chose. Other reminders stay quiet from 10 PM to 7 AM, and you get at most 3 a day (4 on shot day). You can turn each type on or off in Account.
• No reminder shows your medication's name on the lock screen.

Your subscription

• Plans: annual at $69.99 a year, or monthly at $19.99 a month. There's no free trial, on the website or in the iPhone app. Without a subscription, the free plan keeps shot logging, reminders, water, weight and side effects.
• Cancel on iPhone (App Store subscription): iPhone Settings › your name › Subscriptions › Leve › Cancel Subscription, or apps.apple.com/account/subscriptions. You can also start from the app, in Account › Cancel subscription. Cancel at least 24 hours before the end of the period so it doesn't renew.
• Cancel on the website: use the “Manage subscription” link in your purchase e-mail, or write to us from the e-mail you used to subscribe.
• Restore purchases (new iPhone or reinstalled the app): in the app, go to Account › Restore purchases, signed in with the same Apple ID you subscribed with.
• Refunds: App Store purchases are refunded by Apple, at reportaproblem.apple.com. Website purchases follow our refund policy (a full refund on request within 7 days).

Your data

• Your diary stays on your device. Leve has no account and no password.
• Export: Account › Your data › Export my data.
• Delete everything: Account › Your data › Delete all my data. This deletes shots, food, weight, side effects, photos and answers from this device, withdraws your consent and cancels reminders. Deleting the app also deletes the diary.
• Details are in our privacy policy.

What Leve does and doesn't do

• It logs your shots with the dose your doctor prescribed, the injection site and the date; reminds you of the next one; tracks hormone therapy, protein, water, fiber, weight, measurements, side effects and menopause symptoms; and builds a report you can bring to your doctor.
• It doesn't calculate, suggest or adjust any dose, doesn't sell or recommend medication or hormones, and doesn't promise weight loss. The medication level curve is an illustrative estimate, not a measurement.

Who makes Leve

Leve is offered by RK Strategy & Management (Rodrigo Krueger Maia do Amaral), a company registered in Brazil (CNPJ 49.055.084/0001-50), São José dos Pinhais, PR, Brazil. Support: ola@lampadaapp.com. We reply within 2 business days.

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